Delivery and Returns

Select Your Country to See Shipping Cost & Free Delivery Threshold ↓

Select your delivery country
We don't ship to: Poland, Czech Republic, Croatia, Slovenia, Bosnia & Herzegovina, Ireland, Malta, Latvia.
Europe: DPD, DHL (≈2–3 business days) • Islands & Worldwide: FedEx (≈3–5 business days)
Country Carrier Shipping price Free shipping from Delivery time
Times are indicative (business days). Customs procedures and island destinations may extend delivery. After dispatch, you will receive a tracking number to follow your shipment online.
Frequently Asked Questions (FAQ)
🚚 How long does delivery take?
Mainland Europe usually 2–5 business days via DPD/DHL (country-specific).
Islands (Greek Islands, Canary Islands, Madeira, Azores, Cyprus) and overseas (USA, Canada, Australia, New Zealand) are shipped with FedEx and typically arrive in 3–5 business days. You’ll receive a tracking number once your order is dispatched.
🌍 Which countries do you ship to?
We ship to most of Europe (excluding Poland, Czech Republic, Croatia, Slovenia, Bosnia & Herzegovina, Ireland, Latvia, Malta).
Non-EU Europe: United Kingdom, Norway, Liechtenstein, Switzerland.
EU Islands (FedEx): Greek Islands, Canary Islands, Madeira, Azores, Cyprus.
Worldwide (FedEx): USA, Canada, Australia, New Zealand.
💶 VAT, customs & fees
Within the EU, there are no import VAT or customs fees for consumers.
EU VAT-registered companies can purchase without VAT (intra-community supply).
Non-EU destinations (e.g., UK, NO, CH, LI; USA/CA/AU/NZ) may be subject to local taxes or customs per local regulations.
📦 When will my order be shipped?
Orders placed on business days before 11:30 CET are dispatched the same day. We’ll email you tracking right after hand-over to the carrier.
🔁 Returns & refunds
You can return unopened products within 30 days.
Email info@cocochoco.eu first, then send the unopened item with invoice copy to:
SPEKTRE s.r.o., Cesta Mládeže 44, 901 01 Malacky, Slovakia.

Refunds are processed within 10 business days after receiving your return. Non-returnable: opened or used packaging.
🔧 Exchanges & damaged or missing items
We replace items that are defective or damaged.
Contact info@cocochoco.eu and send the product to the address above.
The buyer covers return shipping costs.
🛒 What is the minimum order value for free shipping?
The minimum order value for free shipping varies by country.
Please check the table above to see the exact threshold for your destination.
💬 Need help with your delivery?
Our customer support team is happy to help!
Contact us via chat or email at info@cocochoco.eu.
Working hours: Monday–Friday, 8:00–15:00 (CET).
❌ Can I cancel my order?
Yes, as long as your order has not yet been handed over to the carrier.
Please contact us as soon as possible with your order number, and we will process the cancellation.
💳 Which payment methods do you accept?
We accept the following secure payment methods:
Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Cash on delivery is not available.